Question 1

How many dogs are in your daycare program?

Accepted Answer

We don't have a typical daycare program where you have to commit to a specific number of days or certain day of the week. Instead, our daycare (Drop In/Playplace) operates on availability and is great for dogs who are getting ready for an overnight stay with us.

We welcome most dogs, and since the number of guest dogs is constantly changing and fluid, we'll work with you to ensure we can accommodate your furry friend. Just give us a heads-up in advance, so we can schedule your Drop In visit and make sure there's room for your pup!

Please note, we can't accommodate unexpected guests at this time. We do not accept intact male dog over one year old in ongoing daycare (one-off visits may be possible, but need to be approved ahead of time).

Question 2

Are daycare guests kennelled or outside all day?

Accepted Answer

Our daycare guests receive both outdoor playtime and indoor rest/nap time depending on their individual needs. We provide them with their own private luxury suite for downtime, and they enjoy multiple trips outside to the Courtyard for playtime and bathroom breaks. We ensure all of our guests receive the care and attention they deserve, and our goal is to make their time with us as comfortable and enjoyable as possible.

Question 3

What are your rates?

Accepted Answer

We're here to help you find the perfect solution to meet your pet's unique needs. We offer a variety of options for our furry guests and their families, and we encourage you to take a look at our Rates page for all the details.

Our friendly staff is also available to answer any questions you may have and guide you through the process of selecting the best package for you and your furry friend.

Question 4

Can you accommodate dogs with aggressive behavior?

Accepted Answer

We take the safety and well-being of all our guests and staff very seriously. Unfortunately, we are unable to accommodate dogs that display aggressive behavior, as this can pose a risk to both our staff and other guests. However, we understand that every dog is unique, and we are happy to meet with you and your furry friend to assess their behavior individually. Please note that we do not permit dogs that have been trained in personal protection, attack, or any other form of sentry dog training. Livestock Guardian Dogs (LGD), working dogs, and certain breeds may also require an individual assessment before we can accommodate them. We are unable to accommodate dogs who are dog aggressive, reactive, or unsocialized. Read more about this on our update post.

Question 5

What vaccinations are needed for my dog?

Accepted Answer

To ensure the safety and health of all our guests, we require certain vaccinations for your dog. Please visit our dedicated page on Vaccine Requirements for full details.

Question 6

What should I bring when I check my dog in for overnight boarding?

Accepted Answer

Once you book your pup's stay, you'll receive an email from us that includes everything you need to know to get ready. We'll provide a link to our website that outlines the items you should bring and the things you should leave at home. Here's a quick reference list of what to bring:

Vaccination records (you can upload them to your online account, or send them to us ahead of time by email or bring them when you check in)
Any medications or supplements with detailed instructions
Your pet's regular food in a resealable bag or container with their name and feeding instructions written on the packaging
Familiar treats, especially a bedtime treat
A familiar blanket, sweater, or pillow 
Your pet's bed, if you prefer (please note we cannot control "stress chewing" on beds)
Toys (please limit it to two toys and avoid bringing any favourites, as we can't guarantee they won't be destroyed)
Leash and/or harness (please no prong collars, choke chains, or e-collars)
Coat or sweater for chillier weather 
Emergency contact information (just in case we can't reach you while your pet is in our care).

Question 7

What payment methods can I use?

Accepted Answer

We accept cash, Interac e-Transfer, Interac Debit, and all major credit cards. You can make credit card payments online or in-store. We aim to make the payment process as convenient as possible for you.

Question 8

Is there a fee for giving my pet medication?

Accepted Answer

Absolutely not! We understand that medication is just as important as food, exercise, and love when it comes to taking care of your pet. To ensure your pet gets the care they need, all medication must be clearly labeled with your pet's name(s) and dosage. If your pet does not take medications willingly (e.g., eaten with meals), we kindly ask that you send along an incentive (suggestions below). If no exciting food or treat is included, we will provide a Greenies Pill Pocket for dosing, at a cost of $1.00 per pill pocket. We do not force medications, but we will use a vet-approved Pet Piller if necessary (a syringe-type tool designed to help deliver the pill far back in your dog’s mouth, where it will be harder for them to spit out). We also offer Greenies Pill Pockets for sale in our shop. If your pet's medication protocol is complex or extensive, we may ask for a small daily fee for administration. For example, we've had guests stay with us who require up to 18 administrations per day of various pills, drops, creams, and more, and in these cases, we would add a surcharge. However, if your pet only requires one or two prescriptions and/or supplements added to their day, there is no fee. It's important to bring enough medication for your pet's entire stay. If we don't have enough medication to provide for your pet, we will require a release form from your veterinarian to dispense a refill, which will be picked up by our staff. Please note that there is a $75 charge for this service. We always strive to make sure your pet has everything they need to stay healthy and happy while in our care. Please note that we do not administer injected medication at this time. Suggestions for treats: A meatball A piece of cheese A piece of hot dog Canned dog food Cream cheese Xylitol-free peanut butter A small amount of butter (helps pills to slide easier too!) Deli meats (turkey, liverwurst, ham, salami, etc.) A small scoop of vanilla ice cream A small portion of plain yogurt

Question 9

When should I book my dog's stay?

Accepted Answer

We love when pet parents plan ahead! To ensure we have availability for your furry friend's stay, we recommend booking at least one month in advance for major holidays and summer weekends. However, we understand that life can be unpredictable, so we will do our best to accommodate last-minute requests whenever possible. Please note, there is a $29 last-minute booking fee (less than 24 hours notice) for overnight stays. The months of March, July, August, and December, as well as holiday weekends, tend to be our busiest times and often require booking months in advance.

Frequently Asked Questions