Boarding Requirements
NEW CLIENTS
For those looking to book a stay of five nights or more, we require a one-night trial stay for all new dogs that haven't boarded overnight with us before. This trial stay helps ensure your pet's comfort and is subject to regular and holiday overnight rates. Please note that a non-refundable deposit, covering the full cost of the trial stay, is due in advance. We do not conduct trial nights during holiday long weekends or between Dec 22-Jan 4.
LONG TERM BOARDING
If your pet’s stay is longer than two (2) weeks, you are required to book laundry service for your pet’s belongings. A minimum $10 laundry fee will be added to the final invoice. If your dog comes with a bed, a further laundry fee will be added, depending on bed size ($15-$35).
If your pet’s stay is longer than three (3) weeks, you are required to book a Basic Nail Trim for your pet’s nails. Further, any dog who arrives with nails that are overgrown will have their nails trimmed and a $19 charge will be added to the final invoice. Overgrown nails are extremely painful and put the dog at greater risk for injury and infection. Please see our Update post [here] on the importance of nail care.
Must Haves
Temperament
Dogs must be well tempered and non-aggressive. Dogs must be friendly and social with other dogs, people and children.
Vaccinations
Dogs must be up to date with vaccines based on our requirements. You must have two weeks between vaccination and boarding. Please see our page on vaccination requirements for more.
Health
Dogs must be healthy and free from any signs of communicable disease. Your dog must be symptom free for 10 days prior to boarding with us.
When We Need to Say 'No'
At Tucked Inn Kennels, the safety and comfort of all our guests and employees is of utmost importance. To ensure a pleasant stay for all, it is necessary that your pet is well-behaved and free of communicable diseases. If your dog shows signs of aggression, dominant or guarding behaviour towards other dogs or humans, barks excessively, continually damages their suite, or has any communicable diseases, we regret that we will not be able to offer and/or continue boarding services for their safety and the well-being of our other guests and staff.
To ensure the safety and well-being of all our canine guests, we are no longer accepting new unsocialized or reactive dogs. Our facility is designed for social interactions among dogs, and we are unable to provide the specialized care required for reactive behaviours. Thank you for understanding as we strive to maintain a secure and enriching environment for every dog in our care. For more details, please read our update post [here].
If your dog exhibits any of the behaviours mentioned above, we may need to contact you for immediate pickup. This policy applies to all dogs, regardless of previous stays with us. If we cannot arrange for your dog's departure, we may need to accommodate them in a separate area, which could incur additional boarding fees. Should your dog bite, attack, or harm a human, they will be removed immediately at your expense.
We understand that every pet is unique, and we care deeply about the happiness and comfort of all our guests. We ask that you please adhere to these guidelines when booking a stay with us, so that we can ensure a positive experience for everyone.
Please note that any dogs sharing a suite (except for 24 hour companion in the Studio) must be from the same household. We are unable to accommodate "friends" sharing a suite for safety reasons (this includes dogs in extended families). If they do not reside together on a full time basis, we will not board them in a shared suite. This is for the safety of your pets.
We are unable to accommodate intact male dogs over one year old in our daycare program. This policy is in place to maintain a safe and harmonious environment for all our four-legged guests.
Spay / Neuter Status
At Tucked Inn Kennels, we understand that not all dogs are spayed or neutered, and we are happy to welcome pets with diverse backgrounds and temperaments. However, to ensure the safety and comfort of all our guests, it is important that we have certain requirements in place.
For intact male dogs that exhibit marking behavior indoors, we may recommend the use of a Belly Band, which we provide for a fee of $5 + HST per day. Our disposable absorbent bands are a convenient solution to keep your pet and their surroundings and belongings clean.
We are unable to accommodate intact male dogs over one year old in our daycare program. This policy is in place to maintain a safe and harmonious environment for all our four-legged guests. We may be able to make exceptions for one-time guests who may be visiting from out of town, however, please know that your dog may not be able to participate in social activities. We also have a restriction of no more than two intact males staying on any given day.
For female dogs that are within three weeks of estrus (heat) on either side, we do require an additional fee of $60+HST per night to ensure their comfort and well-being during their stay. Females in active heat must book the Studio Suite with 24-hour supervision at the appropriate rate (standard; holiday rate; etc.) with an additional estrus fee of $60+HST per night.
Intact female dogs are allowed at daycare providing they are not in active heat, or three weeks on either side. Should your dog show signs of heat, or cause disruptive behaviour in the yard (mounting, etc.), they will be removed from social time and returned home at the earliest opportunity.
Our goal is to provide a safe, stress-free environment for all of our guests, and these policies help us achieve that.