Managing Your Pet’s Stay: What Clients Can’t Do Online (and Why)

At Tucked Inn, we know how important it is for things to run smoothly when it comes to caring for your pets. That’s why we make every effort to keep the process simple and efficient. However, there are a few areas where clients don’t have full control over their accounts. This isn’t to make things difficult, but to ensure accuracy, safety, and seamless operations. Here are three key things clients cannot do when managing their account—and the reasons why.

1. Updating Vaccination Records

Clients can't update their pet’s vaccine records directly because we prefer to handle the updates ourselves. This ensures that the information we have matches the official vaccination certificates and avoids the need for last-minute verification at check-in. We take the responsibility of keeping all records accurate and up-to-date, giving you peace of mind knowing your pet is fully compliant with our health and safety protocols before their stay even begins.

Let’s face it—having to verify vaccine records every time a pet arrives would be a nightmare. By managing this process on our end, we avoid any discrepancies or errors that could arise from altered or incomplete records. It’s not that we don’t trust our clients, but ensuring that everything matches the official certificates helps keep all pets in our care safe from unnecessary risks.

To make things easy for you, vaccination certificates can be uploaded to your account under the "Documents" section, and we’ll take care of updating your pet’s profile from there. You can also email us a digital copy or bring a printed version at check-in. Either way, we’ll ensure that everything is verified, accurate, and ready in advance—so you won’t have to worry about any delays or confusion when your pet arrives.

2. Cancelling, Editing or Changing Bookings

While it might seem convenient to be able to log in and make changes to your booking—whether it’s adding an extra night, changing check-in times, or adding a grooming session—we don't allow clients to make these changes directly. The reason is simple: every booking is planned with careful attention to detail to ensure we have the right space, staffing, and resources for your pet. If bookings were altered at will, it would disrupt our carefully scheduled operations.

For example, adding a night might seem like a quick fix, but we may not have space available to accommodate that extra day. The same goes for adding grooming services or a special treat—some of these services require up to two weeks’ notice for scheduling, and certain treats we offer are made in-house, needing preparation a day or two before your pet’s arrival. Without proper notice, we can’t guarantee we’ll have the availability or resources in place to fulfil those requests.

Changes to check-in and check-out times can also cause a ripple effect, impacting our staffing and the schedule of other pets. Our goal is to create a calm and organized environment, and making last-minute changes to bookings would make that difficult to maintain.

Cancellations may come with deposit forfeiture or cancellation fees, and must be in writing via email to keep everything clear and on record.

So, if you need to modify your booking, we're happy to help! Just give us a call or shoot us an email. We’ll manage any changes from our end to ensure your pet's stay remains stress-free.

3. Booking Far in Advance

You might notice that you can't book daycare visits more than six months in advance or overnight stays more than one year out. While it might seem ideal to lock in your pet’s stay well in advance, there are some key reasons we limit these booking windows.

One major reason is that prices, availability, and staffing can change over time. If we allowed bookings years in advance, there would be no flexibility to adjust for changes in our rates or services. This way, when you book closer to your pet’s stay, you’re always getting the most up-to-date information, including any new services we might offer or staffing changes that could impact your reservation.

Additionally, as we evolve, we may introduce improvements or enhancements that could affect your pet's stay—such as new play areas, special services, or changes in our daily schedules. Limiting bookings to these timeframes ensures that we can accommodate those changes and offer you the most accurate options.

That said, if you’d like to plan ahead and stay organized for an upcoming event—whether it’s travel, a wedding, or something else—please feel free to reach out with your requirements. We’d be happy to discuss a stay well into the future.

Why These Policies Help Us Serve You Better

By maintaining control over vaccination records, bookings, and scheduling, we can ensure that your pet receives the best care possible without unnecessary complications. Each of these policies is designed with your pet’s safety and well-being in mind, allowing us to provide seamless service, minimize risks, and deliver the highest quality care for every furry guest that walks through our doors.

We know these restrictions might seem like extra steps, but in the end, they allow us to focus on what truly matters—making sure your pet has a comfortable, happy, and stress-free experience during their stay.

If you have any questions or need help with your account, feel free to reach out to us. We’re always here to assist with bookings, updates, or any other requests to ensure your pet's visit is the best it can be!